LiveChat is a popular chat tool that allows businesses to connect with their customers in real-time. It offers a variety of features and integrations to help businesses improve their customer service and support. Here’s a review of LiveChat:

Cost: LiveChat offers different pricing plans based on the number of agents and the features needed. The pricing starts at $16 per agent per month for the basic plan and goes up to $50 per agent per month for the premium plan.

Human or AI Follow-up: LiveChat offers a human follow-up by default. However, businesses can integrate chatbots to automate some of their customer support tasks.

Hand-off to Agent: LiveChat allows businesses to set up rules for routing chats to the right agent. Agents can also transfer chats to other team members if needed.

Lead Sources & Integrations: LiveChat integrates with various lead sources and tools such as Salesforce, Hubspot, and Google Analytics. It also offers integration with social media platforms like Facebook Messenger and Twitter.

Response Time: LiveChat promises an average response time of 30 seconds or less.

Number of Follow-ups: There is no specific limit to the number of follow-ups LiveChat will make with a customer. It will continue to follow-up until the customer ends the chat or provides the information they need.

Customization: LiveChat allows businesses to customize their chat widgets to match their branding and website design. Businesses can also create custom chat greetings and messages.

Notifications: LiveChat provides notifications for incoming chats via sound and desktop notifications. It also sends email notifications for missed chats.

Sync with CRM: LiveChat integrates with popular CRMs like Salesforce, HubSpot, and Zoho CRM.

Lead Routing: LiveChat allows businesses to set up rules for routing chats to the right agent or department based on the customer’s needs.

Public Reviews: LiveChat has positive reviews on various platforms like Trustpilot and G2. Customers appreciate the easy setup, responsive customer service, and customizable features. However, some customers feel that the pricing plans are a bit steep for small businesses.